About ADT

Advantages of ADT Monitoring

Whether you live two or 2,000 miles from an ADT Customer Monitoring Center, you are no more than a phone call away from help when an emergency occurs. When an event occurs, an alarm is transmitted to an ADT Monitoring Center where trained professionals are available 24/7 to take action so that your emergency never gets a chance to escalate. ADT's state-of-the-art monitoring technologies watch, look, listen and alert to anything that might compromise the safety and security of your family and property.

ADT's nationwide network of Customer Monitoring Centers offer a number of advantages over traditional monitoring systems:

  • On duty and monitoring your home 24 hours a day, 7 days a week, 365 days a year
  • Advanced technology for monitoring break-ins, fire, flood, carbon monoxide and other critical condition alarms
  • ADT invests the extra time and money required to gain UL approval for all of its monitoring centers, which reduces the risk of a disruption in service
  • Powerful, efficient computers and secure communications links with multiple back-up systems
  • Each center is a virtual environment — so if your connection is interrupted, another center takes over
  • Internal Disaster Management Program providing uninterrupted service in times of crisis.

Community Services

ADT also actively participates in programs designed to reduce crime and drug abuse. It is a strong supporter of the National Crime Prevention Council and was instrumental in the development and implementation of a program to respond to increasing conjugal violence. The DVERS program provides a short-term protective signaling security system for women who are in high-risk situations of spousal violence.

24-Hour Monitoring Centers

Strategically located across the country, ADT Customer Monitoring Centers provide constant monitoring for the homes and businesses of more than 6 million customers. Through these centers, a real-time support network handles millions of signals annually, and provides significant advantages over traditional, locally based fire- and intruder-reporting centers. A single Customer Monitoring Center can monitor hundreds of thousands of homes electronically every day of the year, every hour of the day, and one center can monitor your home for fire, intrusion, and more.

Consolidated to streamline customer service, ADT Customer Monitoring Centers are staffed by highly trained and safety-certified ADT professionals. ADT's equipment is leading-edge monitoring and information-sharing technology — the very best the security industry has to offer. Because of their superior staff and equipment, ADT is able to accelerate routine processes and respond to an alarm more quickly.

Each ADT Customer Monitoring Center is fully prepared to handle any situation. Our monitoring centers maintain contingency backups for power, environmental control, communications and computer systems so your service is rarely interrupted. Plus, all of ADT's monitoring systems feature multiple redundancy, so that no matter where you are, or where your call is answered, you are getting quick efficient service that can help save your life or your property.

ADT's History

Over one hundred and twenty years ago, speedy ADT (formerly American District Telegraph) messengers could report a fire in three minutes flat. Today, ADT’s fastest detection system works in less than a second. From humble beginnings to world-wide operations, ADT has become a leader in providing new technology for the protection of people and their property, moving the early telegraph signal to today’s sophisticated “state-of-the-art” electronic equipment.

ADT Security Services is a wholly owned subsidiary of Tyco International Ltd. Tyco International, through its divisions and operating subsidiaries, is the world’s largest manufacturer and installer of fire and safety systems and has strong leadership positions in disposable medical products, packaging materials, flow control products, electrical and electronic components and underwater telecommunication systems. The company operates in more that 50 countries around the world and has annual revenues in excess of $11 billion. The two companies combined result in the largest fire and security business in the world. ADT Security Services serves over 2 million industrial, commercial and residential customers. It is the largest single provider of electronic security services in North American and the United Kingdom, and serves the majority of the Fortune 500 Companies.

Delivering “peace of mind” to customers in the home and the workplace, ADT designs, installs, monitors and services security systems that match the client’s specific needs. But it is not technology alone that has made ADT the premier supplier of security systems for business, industry and private homes, it is commitment – a constant commitment to product innovation and customer service – to deliver the best.

With its entrance into the Canadian market, ADT became the primary provider of security systems in Canada. Its Canadian branches, sharing in ADT’s technology, were able to offer business and industry in Canada the same high quality systems and services as ADT did in the United States. Becoming an independent corporate entity in 1961, ADT Canada has continued to expand through dynamic sales and marketing efforts as well as several strategic acquisitions. Embarking aggressively on a program to pursue the residential market in the 1970’s, ADT Canada is now the largest commercial and residential security firm in Canada.

Today, ADT maintains its leadership position in the security industry by ensuring customer satisfaction through its commitment to quality service and technical innovation. All its product lines are constantly updated with state-of-the-art components that provide better, more efficient service to its customers.

Dedicated to protecting customers and their property through sophisticated yet easy-to-use electronic security systems, it is this vital commitment to service that ensures ADT Canada’s leading role in the security industry, now and in the future.

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